Refund Policy

All sales are final — we don’t accept returns. If something is wrong with your order, we’ll make it right.

Split is a personal-care product, and for hygiene and safety reasons we do not accept returns or offer refunds for change of mind. Please review your order carefully before checking out.

If your order arrives damaged, defective, or incorrect, email us within 7 days of delivery with a photo. We will replace the item or refund it — your choice — at no cost to you.

You can pause or cancel your subscription anytime from your account or by emailing us. Cancellations take effect at the end of the current cycle.

If a renewal charges and you forgot to pause it, email us within 48 hours of the charge and before the order ships. We can usually cancel and refund the upcoming shipment. Once a renewal has shipped, the order is final.

Questions: support@usesplit.co. We read and respond to every message.